Mechanism for dealing with complaints related to the Project "Modernization of the health care system of the Republic of Belarus"
The mechanism for handling complaints is defined in subparagraph 8.5.8 of paragraph 8 "Procurement" of the Operational Manual Project "Modernization of the Healthcare System of the Republic of Belarus" (Loan No. 8663-BY), approved by the Minister of Health of the Republic of Belarus on May 17, 2017 (with amendments and additions dated 05.01. 2018)